Return Policy

At ZhenDe, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your product, our return policy is designed to make the process as easy as possible.

  Eligibility for Returns:
- Items must be returned within 15 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Proof of purchase is required for all returns.

  Non-Returnable Items:
- Custom-made or special-order items
- Products that have been used or damaged

  Return Process:
1. Contact our customer service team to initiate the return process.
2. Pack the item securely in its original packaging, including all parts and accessories.
3. Ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

  Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 days, and a credit will be applied to your original method of payment.

  Exchanges:
- If you need to exchange an item for a different product, please contact our customer service team to arrange the exchange.

  Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.

For any questions or concerns about our return policy, please contact us 

Your satisfaction is our priority!